Seemeglobal Frequently Asked Questions

1.      How does the Seemeglobal location tracking feature work?   Using GPS technology, the Seemeglobal Location Tracking app converts any device that the app is installed into a GPS tracking device. As the app is running, the device’s location is continually recorded and uploaded to the server and can be monitored on the Seemeglobal app’s map page   Our Business version of the Seemeglobal app can be used to track employee location and navigation while they are on company paid time. Their real time locations will be followed as they navigate. The work-related time spent at each visited location is accurately recorded.   Our Friends & Family version of the app can be used to track the location and movement of your loved ones, to make sure they are safe. Their real time locations will be shown as they navigate

2.      Does the Seemeglobal location tracking feature work in a tablet?   If a device has cellular data service and has GPS chip, the app will run just like in a regular smart phone, but if the device has WiFi but no cellular data service, or no GPS chip in it, the app will run in WiFi-Only mode. In the WiFi-Only mode, the Seemeglobal app records locations and saves to the device storage. You will not see real time location updates of the monitored device on your app’s map screen.

3.      Is there a GPS chip in my phone?

All modern phones have an A-GPS chip in them, but some phones do not use it. When looking to purchase a new smartphone, ask if it has a full, autonomous Assisted GPS that is user-accessible. This is the best configuration for users. Assisted GPS, also known as A-GPS or AGPS, draws its information from local cell towers and enhances the performance of standard GPS on mobile devices connected to a cellular network.

4.      Does Seemeglobal app protect my privacy?

We take your privacy seriously, and follow all precautions to protect your data. We collect only the minimal data required to provide our location tracking service, and these include your Seemeglobal account data, device information such as ID/name and model, and your geolocation data. We don’t store sensitive information, such as your credit card information, and only you can access your account information.

For details, see our Privacy Policy.

5.      I am a Seemeglobal Friends & Family subscriber. I changed to a new smart phone. How can I transfer my service to my new device?

You can easily transfer the paid service to your new device

a.      Install the Seemeglobal app in your new device, and configure the app with your account information b.      Uninstall the app from your old device if you still have access to it c.      In your My Account page, follow the prompts to remove your old device and transfer service to your new device

6.      I am a Seemeglobal for Business subscriber. An employee changed to a new smart phone. How can we transfer the tracking feature to his or her new device?

You can easily transfer the tracking feature to their new device

a.      The employee should install the Seemeglobal app in their new device b.      The employee should uninstall the app from their old device if they still have access to it c.      In your member admin section of the website (available upon sign up), follow the prompts to remove the employee’s old device and transfer service to their new device

7.      I am a Seemeglobal for Business subscriber, with administrator role. I changed to a new device. How can I transfer my Seemeglobal service and administrator privileges to my new device?

To transfer your Seemeglobal service and administrator privileges to your new device

a.      Install the Seemeglobal app in your new device, and configure the app with your administrator level account information b.      Uninstall the app from your old device if you still have access to it c.      In your My Account page, follow the prompts to remove your old device and transfer the Seemeglobal service and administrator privileges to your new device

8.      I am a Seemeglobal for Business subscriber, with manager or administrator role. How do I access and print navigation records of an employee on my list? a.      Log into your My Account page b.      Click on the Navigation Reports link c.      Select the employee whose navigation report you want to see d.      Click on Download Report

9.      I am a Seemeglobal for Friends & Family subscriber. How do I access and print navigation records of a member of my circle? a.      Log into your My Account page b.      Click on the Navigation Reports link c.      Select the individual whose navigation report you want to see d.      Click on Download Report

10.   For iOS devices, what settings do I set to enable Seemeglobal to track in the background?
Open the iOS device, go to Settings >> Seemeglobal and insure the following settings a.      Location: Always. Precise Location should be enabled b.      Motion & Fitness: On c.      Background App Refresh: On d.      Use Cellular Data: On Credit: https://www.followmee.com/FAQ.aspx?t=iphonesettings

11.   For Android devices, what settings do I set to enable Seemeglobal to track in the background?
Background data must be enabled for Seemeglobal app to work in the background. This setting is enabled by default when you install the app. If it is disabled, do as follows to enable it a.      Go to Settings >> Apps & Notifications >> Seemeglobal b.      Select “Mobile Data & Wi-Fi” c.      Enable both “Background Data” and “Unrestricted Data Usage”. It is necessary to unrestrict the data usage so that the app continues to track when Data Server has been turned on. But not to worry, the app uses very little data Credit: https://www.followmee.com/FAQ.aspx?t=androidbackgrounddata

12.   How much does the Seemeglobal service cost?

Our plans are affordable, simple and flexible. To view our plans and choose one that meets your needs, see Our Plans & Pricing. A free trial plan is also available

13.   What payment options do you have?   a.      The regular credit card payment option - which take the commonly used credit cards such as Visa, MasterCard, American Express, and Discover. b.      PayPal To select and subscribe to our service, see Our Plans & Pricing. A free trial plan is also available 14.   How do I cancel my service?

In your My Account page, click on Cancel My Service and follow the prompts

15.   I cancelled after subscribing to your service. How does your refund policy work?

If you cancelled after your free trial period ended or you subscribed to a paid plan directly, your account features will remain available to you till the end of the paid subscription period, as this period has already been paid for by you. The service would terminate after the paid subscription period ends.

If you cancelled during your free trial period, your account features will remain available to you till the end of the free trial period, and the service will terminate. You will not be charged.

16.   How can I contact you for help or further assistance? We have a responsive and quality customer service, available to assist you or answer any additional questions you might have. Email us anytime at [email protected]